Whether you’re borrowing a car or sharing your own, we’re focused on providing a safe experience for everyone at Uber Carshare. We work continuously to improve and develop our car safety features and processes, so you can focus on your trip, or your car.
Verified borrowers
All borrowers go through a credit check and ID check before they rent a car.
Vehicle protection for owners
If your car is damaged or lost during a booking and the responsible borrower doesn't pay their excess or what's owed to you, we will. T&Cs apply.
Specialised safety team
You can contact us whenever you need help. All trips come with nationwide roadside assistance. Learn how to get in touch.
Two-way feedback
At the end of each trip, borrowers and owners can review the experience. You can see these reviews on the car’s profile or member’s profile.
Member monitoring
We monitor feedback from owners and borrowers, taking action if behaviour doesn’t comply with our membership agreement.
Secure payments
Payments are processed using bank-level encryption and card details are stored securely by our payment provider, Stripe.
Car safety reporting
Borrowers can report any car safety issues through the app, and we share these details with owners so they can fix any issues.
Car owners are responsible for keeping their cars registered, maintained and roadworthy. Borrowers are responsible for any damage or loss to the car that happens during their trip, with all trips including damage and loss cover.
Search cars
We verify all borrowers and remove members who don't abide by our Member Agreement. All bookings come with damage and loss cover from Mobility Mutual, and we're on hand to help with any issues.
Share your car
