When you book a trip with Uber Carshare, you’re responsible for returning the car to the Owner in the same condition you borrowed it in. You’re responsible for any loss or damage to the car during your trip - even if it wasn’t your fault.

Trip Cover offers protection for loss or damage that you are responsible for under the Uber Carshare Member Agreement. This includes:

• Damage to the car you’ve booked
• Loss of the car due to theft or fire
• Towing, storage and recovery charges
• Third party damage and loss

There are some exclusions to the cover. You may be responsible for the full cost of any loss or damage if you:

• Use the car to tow anything
• Drive off-road or on an unsealed surface
• Drive through water or on the beach
• Drive above the snow line during snow season
• Put the wrong fuel in the car
• Damage the underbody or the roof of the car by driving over or under something or putting things on the roof
• Carry more passengers or cargo than the car is designed for
• Drive for rideshare or courier services or competitive driving, or pick up hitch-hikers
• Carry anything dangerous or illegal, or use the car in connection with any illegal activity
• Use the car in a reckless or dangerous way or contravene traffic regulations
• Drive while using a mobile phone or similar device (e.g. texting)
• Drive with a warning light on or after becoming aware of a mechanical fault, or when the car is in an unsafe or unroadworthy condition
• Drive under the influence of drugs or alcohol, or refuse to submit to a test
• Leave the car unlocked or fail to secure the key in the Lockbox when returning the car
• Jump start the car, or use it to jump start another car
• Commit fraud or fail to provide information that is relevant to a damage claim
• Flee the scene of an accident
• Let anyone other than an approved Uber Carshare member drive the car
• Don’t return the car within two hours after your trip’s end time.

To be eligible for cover you also need to:

• report any damage or theft to us promptly;
• get the details of any other parties in an accident and (if relevant) wait at the scene until police arrive; and
• provide information and documents in relation to a claim.

Trip Cover doesn’t cover any loss or damage to your personal belongings in the car.

Full details of the exclusions are listed in the Trip Cover Protection Wording. If there is any difference between this summary and the full terms set out in the Trip Cover Protection Wording, then the Trip Cover Protection Wording will prevail.

You’re covered when you, or any other approved Uber Carshare member, is driving the car during a valid booking. If you let someone who’s not an approved member drive, then you won’t be covered.

It’s free to share the driving with another Uber Carshare member, as long as they are approved as a member before they drive and meet any age requirements the owner has set.

If the car has a manual transmission, all drivers must have at least two years’ manual driving experience.

Your Trip Cover applies for the booking period set out in this Protection Schedule, starting at the time you pick up the car and finishing when you end your trip.

If you don’t return the car on time, you may not be covered. Make sure to extend your trip in the app if you need more time.

If you’re responsible for damage or loss, you’ll be liable for the costs of:

• damage to the vehicle that requires repair or replacement (excluding normal wear and tear)
• loss arising from theft of the vehicle or fire damage to the vehicle
• towing, storage and recovery charges
• fees and charges relating to the assessment of the loss or damage
• third party loss
• a loss of use payment to the Owner for each day their car is unavailable

The most you’ll pay for these costs is your Trip Cover excess ($1,000 or $500 if you have paid to reduce your excess), subject to your claim being accepted by Mobility Mutual. If any of the exclusions to cover (including those listed above) apply, you won’t be covered and will be liable for the full cost of the damage.

If you weren’t at fault in a third-party accident, you’ll pay your excess upfront and we’ll refund any costs we recover from the at-fault party. Be sure to get the contact details of any other drivers involved in an accident.

Damage cover for Uber Carshare trips is a financial risk product offered by Uber Carshare on behalf of Mobility Mutual.

When you book a trip with Uber Carshare, you also join Mobility Mutual. Your trip cost includes a contribution to the mutual for your cover and this is pooled with contributions from other Uber Carshare members.