Our members are the heart of Uber Carshare, and we aim to make sure they have a positive experience every time.
We make sharing cars safe, easy and enjoyable for everyone. Our Philippines and Australia-based Member Experience teams work together to provide 24/7 support for our members.
From answering simple enquiries to providing assistance when things don’t go to plan, we’re there to help our members.
We offer member support on multiple channels – phone, email and chat.
We achieve high satisfaction results from the customer support we provide.
Quality assurance and training program empowers the team to perform to their best.
We’re serious about providing outstanding customer service and know that every member of our team has an important part to play in helping our members.
Everyone in our Customer Support team is offered regular feedback and training, as well as plenty of opportunities to connect socially with colleagues in Manila and Australia.